Returns and Exchanges

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Returns & Exchange Policy

If you purchased or received a product directly from and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you purchased your product from a retail store or a website other than, please go directly to the original place of purchase.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at To expedite a resolution, please indicate your web order number (it’s a seven digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Returns & Exchanges Procedure

To process a non-warranty return or exchange please click “Start Return/Exchange” below. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.

Start Return/Exchange If you have a warranty issue, click here.

The following information will help us process your return/exchange. Expect to hear back from us within 2-3 business days upon receiving your claim. Returns/exchanges require a Web Order Number, a 6 or 7 digit number which can be found on the original invoice or on the email received when placing the original order. Bold fields are required.

  • Email Phone
  • Web Order Number is a 6 or 7 digit number which can be found on the original invoice or on the email received when placing the original order. NOTE: if you purchased your Kanteen or accessory from another retailer, please exchange it there.
  • If you do not know the exact date the order was received, please indicate approximate date, to the best of your knowledge.
  • Reason for Return/Exchange: (please select one)
    • Ordered Wrong
    • Changed Mind
    • Returning Gift
    • Shipped Wrong
    • Other (please specify):
  • Items Requested for Return/Exchange: (please enter quantity and select product)
  • Unsure of specific product or color name? Double check our specs page
    • Qty:
    • Qty:
    • Qty:
    • Qty:
    • If order included additional products, please enter items in the box below, including product description and qty for each item.
  • Action Requested: (please select one)
    • Credit my bankcard
    • Replace items
    • Exchange items
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