Privacy Policy and Terms

Privacy and Security

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kleankanteen.com (the "Site").

Also visit our California Consumer Privacy Act page for more details.

Email List

Our email marketing is permission based. If you received a mailing from us, it's because our records show that you signed up for our mailing list, directly through us or a partner, or that you have an existing relationship with us and have requested email communication from Klean Kanteen in the past, including opt-in during online checkout. We respect your time and attention by controlling the frequency of our mailings. If you have received unwanted or unsolicited email sent from Klean Kanteen or purporting to be sent from Klean Kanteen, please forward a copy of that email along with your comments to web@kleankanteen.com.

How We Protect Your Privacy

We use appropriate security measures to protect against the loss, misuse, and alteration of data. Your information is only available to employees and service providers directly involved with providing you with the types of email communication you requested when you subscribed to our email list. We will never share, sell, or rent your information with any person, company or organization unless ordered by a court of law.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Unsubscribe from Emails

We also want to make it easy for you to remove your email address from our mailing list. At the bottom of every email is a link that allows you to change your email preferences, or to unsubscribe. Just follow the Unsubscribe or Preferences links at the end of any email, or click on on our Email Preferences page here. Transactional messages such as order confirmations, shipping notifications, and abandon cart messages may still be sent, as well as Loyalty Program, Referral and and account emails, which are separate lists and can be subscribed to or unsubscribed to individually.

SMS Text Messaging

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Klean Kanteen, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.

Message frequency will vary. Klean Kanteen reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Klean Kanteen also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Klean Kanteen, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. Message and data rates may apply.

Mobile Terms & Conditions

Klean Kanteen offers its customers mobile alerts regarding marketing alerts, new product releases, promotions, events and cart reminders by SMS message (the "Service") on short code 72236. The Klean Kanteen Rewards program rewards points and customers have the option to sign up during account creation to receive updates on their rewards points and member level by SMS message (“the Service”) on short code 72236. By participating in the Service, you are agreeing to these Terms and Privacy Policy.

SMS and Abandon Cart

Klean Kanteen uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned after 30 minutes of inactivity/lack of purchase. Once the timer has expired an SMS message will be sent as a reminder.

Signing Up and Opting-In to the Service

Customers can be obtained and subscribed to SMS via modal popup on web site visits, as well as during online checkout with opt-in checkbox. Subscriber may also providing SMS text number in signup form in our sitewide footer, through social media accounts and contests, and via other opt-in sources with permission and consent.

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Klean Kanteen reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

Authorize Klean Kanteen to use auto dialer or non-auto dialed technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
Acknowledge that you do not have to agree to receive messages as a condition of purchase.
Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.

Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact us at 1-800-767-3173. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on short code 72236, your message frequency may vary. You may receive alerts about:

Sale promotions
Event information
Product launch announcements
Brand information
Cart reminders

Once you affirm your choice to opt-in to receive Klean Kanteen Rewards program notifications on short code 72236, your message frequency may vary. You may receive alerts about:

Rewards points notification
Rewards program updates
Member level

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Klean Kanteen may add or remove any wireless carrier from the Service at any time without notice. Klean Kanteen and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Klean Kanteen, text the word STOP to 72236 any time or reply STOP to any of the text messages you have received from Klean Kanteen. After texting STOP to 72236, you will receive one additional message confirming that your request has been processed.

Unsubscribe from SMS Texts

We also make it easy for you to remove your SMS number from receiving text messages. Subscribers can reply STOP to cancel and unsubscribe at any time, and this language is included on the bottom of frequent SMS messages, per our the compliance policy with our SMS service provider. We also track users that receive compliance language in their messages. Customers can also Unsubscribe from SMS and email messages on our Email Preferences page here. Once customers opt-out or unsubscribe from SMS they will no longer be sent SMS marketing text messages and will be on our suppression list. Transactional messages such as order confirmations, shipping notifications, and abandon cart messages may still be sent via SMS. Subscribers can also Reply HELP to send a message tour Customer Service team.

Questions

You can text HELP for help at any time to 72236. You can contact us by phone at 1-800-767-3173. You can also contact us original@kleankanteen.com.

Changes to Terms

These mobile terms and conditions are subject to change at any time without notice.

Klean Kanteen Website

To enjoy our website, Klean Kanteen does not require anyone to share personal information about themselves. You can visit our site, and make an online pruchase, without registering with us. When you make a purchase from the Klean Kanteen web store, we will require personal information to complete your purchase and ship your order. We will ask for your name, address, phone number and a valid e-mail address. We will not use the personal information you give us for anything except what we described above. You have the option to opt-in to receive emails from Klean Kanteen and you may review your personal information at anytime by clicking the My Account feature (if you created an account during checkout).

We have numerous security provisions and features in place to protect customer orders, credit cards, and personal information on our website. Including a PCI Certified cart with SSL certificate, sitewide https, and EV (Extended Validation).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies are pieces of information that a web site transfers to a visitor's hard drive for record-keeping purposes. Certain limited non-personal identifiable information is recorded by the Klean Kanteen web site when you visit. This limited information includes the type of browser you are using and the operating system or device your computer is using. Our web site and properties also keep track of the number of visitors to the site, the pages they visited and how long they stayed. None of this information includes any personal information about you. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site. When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as whether or not you opened our email, your email plaform, the time and date of a webpage you looked at, and the address of the webpage. No personal information about you.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

Account Login

If you decide to set up an account with Klean Kanteen, we will ask you to create a login name and a password. We will keep all information about your purchases even after your order has shipped. You can review your online account at any time without making a purchase. If you have not set up an online account with us, or if you have any questions about our online privacy policies or information we have stored about you, please contact us at web@kleankanteen.com.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Retargeting and Advertising

We use the Device Information that we collect for digital advertising and remarketing on a variety of platforms. You may see advertising in text, image or video forms on sites across the internet outside of our website. Third-party advertising vendors use cookies and/or device identifiers to serve ads based on past visits to our website. You can opt out of the use of third-party vendor's use of cookies or device identifiers by visiting the Network Advertising Initiative opt-out page: http://optout.networkadvertising.org/?c=1

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) provides California residents with five core rights to data privacy and autonomy, and an additional private right of action of compensation in the event of data breaches.

The core CCPA rights consist of these categories:

right to opt out
right to notice (also known as right to be informed)
right to access
right to deletion
right to equal services and prices

Through all of the privacy policies outlined above, as well as full disclosure and detailed information provided, Klean supports and complies with these CCPA rights afforded to our online customers, contacts, and consumers.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at original@kleankanteen.com or by mail using the details provided below:

Klean Kanteen
[Re: Privacy Compliance Officer]
Klean Kanteen
3960 Morrow Lane
Chico, CA 95928
United States